Just when you think buying a diamond online could not get more high tech – after all, 360-degree diamond images, build-you-own rings, and “see it on your hand” apps have all come about in the past few years – James Allen does it again. Now, you can instantly share your screen with one of their diamond experts and get a consultation on any diamond on their entire site.
With a shared screen, you can talk through cut, color, clarity and carat weight in real time with one of their experts who will help you choose the perfect diamond to fit your setting and budget. Trying to decide between 2 diamonds? Let them help you make that ever important decision. I did!
Here’s my first consultation with a James Allen Diamond expert.
Step 1: Narrow Your Diamond Search
I decided to search for a 2 carat pear diamond for under $10,000. Once I had set all of my criteria, there were exactly 2 diamonds in the James Allen database that were 2 carats, and both were graded J color and SI2 Clarity. Definitely a situation where the difference between the stones may not be visible to the average person. Time to call in an expert!
|Can You Tell the Difference? Time to Call in an Expert!|
Step 2: Click on A Diamond Option
I selected the diamond on the right priced at $8,660 in order to begin my consultation. Both diamonds were GIA certified, so there was the ability to compare documentation for each online – but I needed some expert help to make sense of all of the information provided. Luckily, it was easy to begin. Directly from the product details page for each diamond you can launch your consultation. See a from the screen grab below just how easy it is.
|Launch Your Diamond Consultation from any Diamond Details Page|
Step 3: Ask Away!
Once I clicked on the “Instant Consultation” button, and new screen popped us and within 30 seconds I was in a live consultation with a James Allen diamond expert. See our conversation below.