英特尔optane软件崩溃

您好vanelle。感谢您联系英特尔技术支持。据我们了解，您需要有关英特尔®Optane™软件的帮助。
如果我们正确推断，要开始诊断和随后的故障排除可能需要我们解决，我们将非常感谢您，请回复此帖，并提供以下重要的基本信息： 
系统集成（请描述您的系统是如何集成的;请包括所有组件的制造商和型号）您是否正在尝试加速主要或次要/数据驱动器？
您在系统中设置的Windows 10版本。
您是否尝试重新安装英特尔®Optane™软件？我们期待您的回复。最好的问候，Josh B.Intel客户支持技术人员与英特尔公司的合同



以下为原文

Hello vanelle.
 
Thank you for contacting Intel Technical Support.
 
As we understand, you need assistance with your Intel® Optane™ software. If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, we would appreciate if you could, please, reply to this post with the following, important, basic information:
 

• System Integration (please, describe how your system is integrated; please, include the manufacturer and model of all the components)
  
• Are you trying to accelerate a primary or a secondary/data drive?
  
• The Windows 10 version that you have set up in the system.
  
• Have you tried to reinstall the Intel® Optane™ software?
  

 
We will be looking forward to your reply.
 
Best regards,
 
Josh B.
Intel Customer Support Technician
Under Contract to Intel Corporation

系统信息。
1.Gigabyte z370 D v.1，I5 8600K，geforce gtx 980,16gig ddr4 3000mhz，希捷barracuda pro 2T + intel optane 32GB
2.加速主驱动，操作内存正在加速驱动器。
没有错误，它是崩溃的软件
3. Windows 10 home v.1803
4.我重新安装了该软件，没有解决问题



以下为原文

System info.
 
1.Gigabyte z370 D v.1, I5 8600K, geforce gtx 980, 16gig ddr4 3000mhz, seagate barracuda pro 2T + intel optane 32GB
 
2. Accelerate primary drive, the optane memory is accelerating the drive. No error there, it is the software wich crashes
 
3. Windows 10 home v.1803
 
4. I have reinstalled the software, did not fix the issue

您好vanelle，您可以尝试安装RST应用程序，以确认是否仍然发生相同或类似的问题？
几周前有一些关于英特尔®Optane™应用程序问题的报告，因此我们可以尝试使用其他应用程序来查看它是否已修复。您可以从这两个应用程序管理英特尔®Optane™内存，但是您只能拥有
其中一个安装在系统中。
因此，请按照以下步骤切换应用程序：
转到Intel®Optane™应用程序并禁用该模块。一旦模块被禁用，请卸载该应用程序。从以下站点下载RST应用程序并将其安装到您的系统中：下载英特尔®快速存储技术（英特尔®RST）
用户界面和驱动程序打开应用程序并再次启用Intel®Optane™Memory。
请尝试此操作，如果问题仍然存在，请告知我们。
祝你今天愉快。
此致，Diego V.



以下为原文

Hi vanelle,

Could you please try to install the RST application instead just to confirm if the same or similar issue still happens? There were some reports some weeks ago about an issue with the Intel® Optane™ application so we can try to use the other application to see if it’s fixed.

You can manage the Intel® Optane™ Memory from both applications, however you can only have one of them installed in the system.  So, please follow these steps to switch the application:

• Go to the Intel® Optane™ application and disable the module.
  
• Once the module is disabled, please uninstall the application.
  
• Download the RST application from the following site and install it in your system: Download Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver
  
• Open the application and enable the Intel® Optane™ Memory again.
  

 
Please try this and let us know if the issue persists.
 
Have a nice day.
 
Regards,
Diego V.

我会告诉你它是怎么回事。
我需要禁用bios中的optane，因为我不能使用该应用程序。



以下为原文

I will let you know how it went. I need to disable the optane in the bios since I can't use the application though.

在启用了操作内存后，第一个软件崩溃到桌面后，我安装了你提到的第一个软件。
英特尔的操作记忆似乎正在酝酿中，它只是以某种方式崩溃了软件。



以下为原文

I intstalled the rst software you mentioned, after enableing the optane memory the rst software crashed to desktop.
The intel optane memory seems to be wokring however, it just crashes the software somehow.

你好vanelle。
谢谢您的回复。
•您是否介意在RST应用程序崩溃时向我们提供错误的屏幕截图？
由于应用程序能够激活Optane加速，因此它似乎更多地与运行该工具时的OS（操作系统）问题相关。
•在您的系统上运行任何其他应用程序时遇到任何问题？
我们期待着您的回复。
最好的祝福，
乔希B.
英特尔客户支持技术人员
根据与英特尔公司的合同



以下为原文

Hello vanelle.
Thank you for your reply.
•           Would you mind to provide us with screenshots of the error at the moment that the RST application crashes?
Since the application is able to activate the Optane acceleration it seems to be related more to an OS (operating system) issue at the moment of running the tool.
•           had experienced any issue at the moment of running any other app on your system?
We will be looking forward to your reply.
Best regards,
Josh B.
Intel Customer Support Technician
Under Contract to Intel Corporation

您好vanelle，感谢您联系了英特尔技术支持。
自上次沟通以来，我们没有收到您的回复，我们想知道您是否需要进一步的帮助，或者我们是否可以结案;重要提示：如果需要进一步的帮助或澄清，如果您回复此帖子，我们将不胜感激。
除非您的询问完全不相关，否则不要写新的。
通过这种方式，我们将防止生成重复的帖子，我们不会失去思路。我们期待着您的回复。最好的问候，Josh B.Intel客户支持。



以下为原文

Hello vanelle,

Thank you for having contacted Intel Technical Support.   
 
We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?
 
Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.
 
We will be looking forward to your reply.

Best regards,

Josh B.
Intel Customer Support.